Globarena support team is committed to provide support services to ensure that the products and services are up and working all the time. We assure you a quick response and quality service.
We will provide our support based on the nature of the problem, and try to resolve it through any of the following types of support:
Support
| S.No |
Support Type |
Description |
| 1 |
e-Mail support |
Send an email to jntuk-coeerd@globarena.com |
| 2 |
Remote trouble shooting |
Connect to the Content Server using Remote Desktop Access Software (Internet is required) |
| 3 |
Telephonic support
10 AM - 5 PM (Mon-Sat)
excluding Public Holidays |
Call us on this number +91 - 93939 22522 |
| 4 |
On-Site |
Call and fix an appointment to visit the location |
e-Mail Support
Send an e-mail to jntuk-coeerd@globarena.com to report a problem. While reporting your problem, provide as the following information to help us resolve faster:
Name, College/Institution Name, Address, Contact No., Mobile No., e-mail id , Product Details and Problem Description.
Remote trouble shooting
To diagnose and rectify the problem instantly, our technical support executive would remotely access your PC through Internet. You would be watching the technical support executive resolving the problem or setting the configuration right. This will help resolve problems instantly and also empower you to resolve minor issues on your own.
Telephonic Support
You can call our Customer Care No. +91 - 93939 22522 to report any technical problem. Our Customer Care is operational from 10 AM to 5 PM, (Monday to Saturday). Our Technical Support executive will guide you the steps to resolve the problem.
On-Site Support
If the problem is not resolved through remote trouble shooting/e-mail/telephonic support, our technical support executive will fix an appointment with you to visit your location and resolve the problem.
